Need a hand? Here is how to reach the Lashees team, and where to find answers about your account, your subscription and your safety.
Contact us
| Topic | |
|---|---|
| Account and general help | support@lashees.me |
| Subscriptions, payments and withdrawal | billing@lashees.me |
| Privacy and personal data | privacy@lashees.me |
| Moderation appeals | appeals@lashees.me |
| Illegal content, legal matters and authorities | legal@lashees.me |
| Press | press@lashees.me |
LASHEES — 9 rue de la Gare, 94230 Cachan, France — Telephone: +33 1 59 35 35 40
Account and sign-in
- Lashees uses third-party sign-in; the available methods are shown in the app. If you cannot sign in, make sure you use the same method you used to create your account.
- If you think someone has accessed your account, write to support@lashees.me straight away.
- Lashees is for adults aged 18 and over.
- To close your account, see Delete my account.
Subscriptions and payments
Women do not pay for Lashees. Men can publish up to three photos free of charge; additional photo slots are available through a single monthly subscription, billed by the Apple App Store or Google Play.
- Cancel or change your subscription on iPhone: Settings → your name → Subscriptions → Lashees, or apps.apple.com/account/subscriptions.
- Cancel or change your subscription on Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Lashees, or play.google.com/store/account/subscriptions.
- The app also provides a direct link to the subscription page of the store that billed you.
- Deleting the app or your account does not cancel your subscription.
- Refunds are requested from the store that billed you: Apple at reportaproblem.apple.com, Google Play from your Play order history. If the store cannot resolve it, contact billing@lashees.me.
- You can withdraw from a new subscription within 14 days. See the Subscription & Payment Terms.
Safety and reporting
- Block and report any profile or message directly in the app. The Lashees team reviews every report and gives an initial response within 48 business hours.
- If you are in immediate danger, contact local emergency services (112 in Europe, 911 in the United States).
- If you disagree with a moderation decision, you can request a human review at appeals@lashees.me within six months.
- Read our Safety Guidelines and our Child Safety Standards.
Privacy and your data
You can ask to access, correct or delete your data, or exercise your other privacy rights, by writing to privacy@lashees.me. We respond within one month. Read the full Privacy Policy and Terms of Use.